Privacy Policy

At PawsomeBox, we’re committed to protecting your privacy and ensuring your personal information is handled with care. This Privacy Policy explains how we collect, use, store, and share your data when you visit pawsomebox.co.uk, make a purchase, or interact with us. We comply with the UK General Data Protection Regulation (GDPR) and other relevantTreasureDataType: text/markdown

What Information We Collect

We collect the following information to provide our services, process orders, and improve your experience:

  • Personal Details: Name, email address, billing and delivery addresses, phone number.
  • Payment Information: Credit/debit card details (processed securely via our payment provider, Stripe, and not stored by us).
  • Order Information: Details of your subscription or single purchase orders.
  • Website Usage: IP address, browser type, and pages visited, collected via cookies and Google Analytics (see our Cookie Policy).
  • Marketing Preferences: Your choices regarding newsletters or promotional offers.

How We Use Your Information

We use your data to:

  • Process and deliver your orders.
  • Manage your account and subscriptions.
  • Send you order confirmations, updates, and, if you opt-in, marketing emails.
  • Improve our website and services through analytics.
  • Comply with legal obligations, such as tax reporting.

Who We Share Your Data With

We may share your data with:

  • Service Providers: Trusted partners like delivery companies (e.g., Royal Mail, APC), payment processors (e.g., Stripe), and analytics providers (e.g., Google Analytics), who are contractually obligated to protect your data.
  • Legal Authorities: If required by law or to protect our rights.
  • Business Transfers: In the event of a sale or merger, your data may be transferred to new owners, ensuring continued protection.

Your Rights

Under GDPR, you have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to processing.
  • Request data portability.
  • Withdraw consent for marketing at any time.
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise these rights, contact us at [email protected].

Data Security

We use industry-standard encryption (SSL) and secure servers to protect your data. However, no online transmission is 100% secure, and we take reasonable steps to prevent unauthorized access.

Data Retention

We retain your data only as long as necessary for the purposes outlined (e.g., order fulfillment, legal obligations) or until you request deletion, unless required by law.

Cookies

Our website uses cookies to enhance your experience, analyze traffic, and serve relevant ads. You can manage cookie preferences via your browser settings. See our Cookie Policy for details.

Third-Party Links

Our website may contain links to external sites (e.g., social media). We’re not responsible for their privacy practices, so review their policies before sharing data.

Contact Us

For questions or to exercise your rights, email us at [email protected].

Last Updated: April 28, 2025