TOC

Welcome to PawsomeBox! These Terms and Conditions govern your use of our website (pawsomebox.co.uk), as well as your purchase of subscription boxes and single purchase boxes. By accessing our site or placing an order, you agree to be bound by these terms. Please read them carefully. If you have any questions, contact us at [email protected].

1. About Us

PawsomeBox is operated by PawsomeBox Ltd, a company registered in England and Wales, with its registered office at Brackenburgh, Penrith CA11, UK.

2. Definitions

  • “We/Us/Our”: PawsomeBox Ltd.
  • “You/Your”: The customer or website user.
  • “Products”: Subscription boxes.
  • “Website”: pawsomebox.co.uk.

3. Ordering and Contract Formation

  • Order Process: By placing an order, you offer to purchase our Products. We’ll confirm acceptance via email, forming a contract under these terms.
  • Eligibility: You must be 18 or older and a UK resident (or in an approved international region) to order.
  • Accuracy: You’re responsible for ensuring all order details (e.g., address, payment info) are correct. We’re not liable for errors in provided information.
  • Availability: Products are subject to availability. If an item is unavailable, we’ll notify you and offer a substitute, refund, or credit.

4. Subscription Terms

  • Billing: Subscriptions are billed monthly on the sign-up date (e.g., subscribing on the 10th means billing on the 10th each month).
  • Price Lock: Your subscription price is fixed unless you change plans. We’ll notify you of any price changes at least 30 days in advance.
  • Management: You can pause, skip, or cancel your subscription anytime via your account dashboard. No refunds for partial months, but you’ll receive paid-for boxes.
  • Auto-Renewal: Subscriptions renew automatically until canceled.

5. Single Purchase Terms

  • One-Time Charge: Single purchase boxes are charged at checkout with no recurring fees.
  • Gift Orders: Gift boxes follow the same terms. Ensure the recipient’s address is correct; gift messages can be added at checkout.

6. Pricing and Payment

  • Prices: Listed in GBP, inclusive of VAT where applicable. Prices may change, but confirmed orders are unaffected.
  • Payment Methods: We accept Visa, MasterCard, American Express, Maestro, PayPal, PayPal Pay in 3, Apple Pay, and Google Pay, processed securely via Stripe.
  • Failed Payments: If a payment fails, we’ll notify you to update details. Orders won’t ship until payment is cleared.

7. Delivery

  • UK Delivery: Free standard shipping (3–5 business days via Royal Mail or APC). Subscriptions ship between the 20th and 25th monthly.
  • International Delivery: Available to select EU countries with variable fees and 7–14 business day timelines. Customs duties are your responsibility.
  • Issues: Contact us within 14 days for lost or damaged deliveries. We’re not liable for delays due to incorrect addresses or carrier issues.

8. Cancellations, Returns, and Refunds

  • Consumer Rights: Under the UK Consumer Contracts Regulations 2013, you have 14 days from delivery to cancel single purchase orders and request a refund, provided items are unused and in original condition.
  • Subscriptions: Cancel anytime via your account; no refunds for partial months. Return shipping costs are your responsibility unless the product is faulty.
  • Faulty/Damaged Items: Notify us within 14 days for a replacement or refund. Email [email protected] with details.
  • Non-Returnable Items: Perishable goods (e.g., treats) or personalized items cannot be returned unless faulty.

9. Intellectual Property

All content on our website (e.g., logos, text, images) is owned by PawsomeBox Ltd or our licensors. You may not reproduce, distribute, or use it without permission, except for personal, non-commercial use.

10. Liability

  • Our Responsibility: We’re liable for Products that are faulty, misdescribed, or not delivered as agreed, subject to UK law. Our liability is limited to the order value.
  • Your Responsibility: Ensure Products are safe for your pet (e.g., no allergies). We’re not liable for misuse or unsupervised use of Products.
  • Website Use: We strive to keep our website accurate and secure but aren’t liable for errors, interruptions, or viruses, provided we’ve taken reasonable precautions.

11. Privacy

Your data is handled per our Privacy Policy, compliant with UK GDPR. Review it for details on data collection, use, and your rights.

12. Changes to Terms

We may update these Terms and Conditions to reflect legal or business changes. Updates will be posted on our website, and significant changes will be emailed to active customers. Continued use after changes constitutes acceptance.

13. Governing Law

These terms are governed by English law. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, except where EU consumer laws apply for international customers.

14. Contact Us

For questions or complaints, email [email protected].

Last Updated: April 28, 2025